San Francisco and the Bay Area face a 62 percent chance of a large earthquake in the next 30 years. To prepare, San Francisco’s Department of Emergency Management (DEM) reviewed its disaster preparedness and recovery strategies. Rob Dudgeon, Deputy Director of DEM, realized that his agency needed to communicate with the public in a new way. This case study tells the story of how DEM worked with IDEO, a design and innovation consultancy, to develop a new preparedness platform called SF72. The website SF72.org, as well as outreach programs including presentations and in-person meetings, helped create a new culture of “positive preparedness” for residents, organizations, and businesses.
✴︎ Available only with purchase from publisher This teaching case from Harvard Business School “traces the Cleveland community’s efforts to move the city from economic, social, and political crisis in the late 1970s into revitalization and progress in the 1980s and 1990s. Special attention is…
✴︎ Available only with purchase from publisher This teaching case from Harvard Business School “traces the Cleveland community’s efforts to move the city from economic, social, and political crisis in the late 1970s into revitalization and progress in the 1980s and 1990s. Special attention is…
✴︎ Available only with purchase from publisher This teaching case from Harvard Business School “traces the Cleveland community’s efforts to move the city from economic, social, and political crisis in the late 1970s into revitalization and progress in the 1980s and 1990s. Special attention is…
✴︎ Available only with purchase from publisher “The article starts a conversation in the literature about the governance structures of certain kinds of collaboratives in public management: public-private partnerships. The findings come from the study of implemented partnerships for regeneration and management of city centres…
✴︎ Available only with purchase from publisher “This paper addresses two research questions: (1) Does collaborative environmental governance improve environmental outcomes? and (2) How do publicly supported collaborative groups with different levels of responsibility, formalization, and representativeness compare in this regard? Using a representative watershed…
✴︎ Available only with purchase from publisher “What is the most effective framework for analyzing complex accountability challenges within governing networks? Recognizing the multiscale and intersector (public, private, and non-profit) characteristics of these networks, an accountability model is advanced organized around democratic (elected representatives, citizens,…
“The project presents a case study of the SeaPort operation, established by the Naval Sea Systems Command (NAVSEA) as a faster, better, and cheaper way of procuring over half a billion dollars worth of professional support services necessary to support the Navy’s mission around the…
“This report analyzes the Federal Emergency Management Agency’s (FEMA) work with the private sector in implementing FEMA’s goals via public-private partnerships. … FEMA’s experience with the safe construction networks does suggest that national goals can be pursued through indirect means but that there may be…
“This report includes two essays reflecting different perspectives on preparing for and working in large-scale emergencies. The first essay, ‘Keys to Effectively Partner in Temporary Networks,” by Ross O’Brien, examines the roles of non-governmental organizations in large-scale emergencies. He observed a series of characteristics that…
This article is adapted from John M. Bryson et al., “Designing and Managing Cross-Sector Collaboration: A Case Study in Reducing Traffic Congestion.” “This article focuses specifically on a cross-sector collaborative effort to significantly reduce traffic congestion in the Twin Cities metropolitan area of Minnesota. The…