“This report addresses an important topic that does not always receive significant attention: the role of outreach organizations in assisting government agencies to determine benefit eligibility of citizens applying for services. Outreach organizations are defined as state and local governments, non-profit, and other organizations that directly assist federal agencies by acting as intermediaries for eligible citizens in applying for federal programs that may be complex and hard to understand. Unlike third-party assistance, in which non-profit or for-profit organizations actually deliver a service, outreach organizations work to inform citizens on available benefits and assist them in filing (and appealing if necessary) claims for those benefits.”